HSBC have recently revamped their internet banking system. Each page contains about 40 hyper-links which all appear on every page and need to reload on every page everytime you change pages. This is very time consuming when your best indication of up/download is 33.6 Kbps, often as low 3/4!
Now I don't begrudge HSBC their need to upgrade to improve customer services but not all their customers have hyper-speed up/down link. When every page takes at least 5 minutes to load then simple tasks like moving money and dropping the bank an email become labourious, time consuming and damn bloody annoying. The very reason Im writing this here is because I cannot get to a place where I can tell HSBC what I think without actually logging on and that is just about impossible. I need to tell someone, so lend me your ear.
Why, Oh why, is it not possible to have a two tier system. HSBC have customers all over the world not all of them have the latest internet link that will refresh a page in the blink of an eye.
HSBC and others would do well to remember there is a difference between 'customer service' and 'serving the customer' and this new system is not serving me, ..................... oh yes I am a customer.
Once upon a time programmers were skilled at getting their wares to work within the 1 Meg RAM restriction. These days with most machines having a damn sight more RAM/DRAM than we had Hard drive space a few years ago the programmers/webdesigners of today have lost their skill and just chuck in everything that they can. I have 1 gig OF DRAM on this machine and it is wasted. Oh yes it can process very fast, if it can get stuff to process.
And the reason they do it? Because they can. Their customer service is serving the banks not us. They give their customers what they want even if that 'want' is flawed.